Refund policy

You have 14 days after delivery to request an eligible replacement. Items must be unused, in original packaging, with proof of purchase.

To start a request, email hello@jameora.com with your order number and clear photos if the item is damaged, defective, or incorrect.

Please do not send anything back before your request is approved — we will send you the correct return address and instructions. Items sent back without an approved request cannot be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned once opened or used, including personal care and beauty products, for hygiene reasons. Unopened items in their original sealed packaging remain eligible. We also cannot accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once your returned item has been received and inspected, and let you know whether the replacement or refund was approved.

Since all orders are Cash on Delivery, there is no card to refund. Approved refunds are issued as store credit, or arranged directly with you by our support team — whichever you prefer.