Frequently Asked Questions
Ordering
Do I need a credit card to order?
No. Every order on Jameora is Cash on Delivery. You pay the courier in cash when your order arrives — no card details are needed at any point.
Is there a minimum order value?
No. Delivery is free on every order, whatever the size.
Do I need an account?
No. You can order as a guest. An account just makes it easier to see your past orders.
What happens after I place an order?
You'll receive a confirmation message on WhatsApp. Once confirmed, your order is dispatched from a UAE warehouse. If we can't reach you after three attempts, your order may still be dispatched — so if you've changed your mind, tell us before that happens.
Can I change or cancel my order?
Yes, but only before it's dispatched. Email hello@jameora.com as soon as possible with your order number.
Delivery
How long does delivery take?
Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 1–3 business days across all seven Emirates. Remote areas may take a little longer. These are estimates based on our courier partners' typical performance, not guarantees.
How much does delivery cost?
Nothing. Delivery is free on every order, everywhere in the UAE. The price on the product page is the price you pay.
Do you deliver outside the UAE?
Not currently. We deliver within the United Arab Emirates only.
Can I track my order?
Yes. You'll receive tracking information for your shipment. Our support team can also look up your order status at any time.
Where do the products ship from?
From warehouses inside the UAE. Your order isn't shipped in from overseas — that's why it arrives in days rather than weeks.
Nobody was home when the courier came.
The courier will usually attempt delivery again or call you to arrange a time. If you're having trouble, email us with your order number and we'll follow up with them.
Payment
What payment methods do you accept?
Cash on Delivery only, at present. You pay the courier in cash when your order arrives.
Should I have the exact amount ready?
It helps. Couriers don't always carry change, so having the exact amount makes the handover quicker.
Can I open the parcel before paying?
This depends on the courier's own policy and isn't something we control. If an item arrives damaged or isn't what you ordered, you're covered by our 14-day replacement policy — email us with photos.
Replacements
What if my item arrives damaged or faulty?
Email hello@jameora.com within 14 days of delivery with your order number and clear photos. We'll arrange a replacement.
Can I return something just because I changed my mind?
Items must be unused and in their original packaging, with proof of purchase, and requested within 14 days. Get in touch and we'll tell you where you stand.
Do you refund to my card?
There's no card to refund — all orders are Cash on Delivery. Approved refunds are issued as store credit or arranged directly with you by our support team, whichever you prefer.
Can I return beauty products?
Not once opened or used, for hygiene reasons. Unopened items in their original sealed packaging are still eligible.
Can I just post it back?
Please don't. Items sent back without an approved request can't be accepted. Email us first and we'll send you the correct return address and instructions.
Products
Are the photos accurate?
We use the images supplied to us and aim for accuracy. Colours can look different on different screens, and packaging occasionally changes without notice from the manufacturer.
An item is out of stock — will it come back?
Sometimes. Email us and we'll tell you whether it's returning.
Still need help?
Email hello@jameora.com — Monday to Saturday, 9AM–6PM UAE time. Include your order number if it's about an existing order.